ABOUT DAY 1
Our flight departed Birmingham with an hour and a half (lunch) layover in Chicago and landed in Seattle, Washington a little after 5:00pm. When we arrived in Seattle, we picked up our rental car from Avis. Lorna used to have a convertible, so we rented one so that she could reminiscence on the trip. Little did we know, but that convertible would lead to a hilarious story on our trip. It began when we get to the restaurant to eat dinner. We go to pull the top up and the back window won't come all the way up, leaving a gap between the front and back windows. This might not be a big deal in most places, but in Washington, where it rains almost everyday, it was cause for concern.
Lorna called Avis to see what the trick was for getting the back window to come all the way up. After getting the run around, Lorna asked to be transferred to the Avis Airport office to speak with the person who rented us the car. The lady at Avis said that she did not have the number. I thought, "Really! You don't have the phone numbers to your own branches." Then, the Avis lady told Lorna she should just, "Google It!" Lorna very calmly replied, "So, I want to make sure I have this clear. You do not have the phone numbers to your own company office branches... And your advice to us, is to just Google It." Lorna ended the call very politely and I stood in amazement at her ability to calmly and collectively handle this very irritating agent while forcing the agent to repeat her ridiculous comment back to her out loud.
This woman's extraordinary lack of customer service skills did not bring us down, but gave us a reason to laugh, as well as our catch phrase for our trip, "Just Google It!" Needless to say, Google could not produce the branch number for us, either. (I am just saying, if you don't have the phone numbers to your own company branches, what makes you think Google can produce it?) After a little research over dinner, we discovered it was a well known malfunction of the new Mustang Convertible and learned we needed to grease the back window edges with petroleum jelly and pull it when we rolled up the window. So, thank you Google and Youtube for your help. Please advise Avis, they can save on labor costs by letting go of their human customer service reps and replacing them with an automative voice message that tells customers to, "Just Google It!"
After dinner and discovering the secret to pulling up Mustang Convertible tops, we drove to the Bremerton Ferry to make our way to our Air BnB in Lake Cushman. The ferry ride was absolutely beautiful. We got to see Seattle all lit up at night. Anyone who visits Seattle should definitely take the ferry at sunset and see the lights at night.
DAY 1 MAP
FROM TRUSSVILLE TO SEATTLE
Click on each picture below to enlarge the picture and view the whole photo.
